On August 31st, we will be implementing a cutoff for providers requesting schedule updates through their assigned work orders. The new cutoff will start 30 minutes before the scheduled start time of a Hard Start work order, or 30 minutes before the end of an arrival window, after which providers will no longer be able to…
We want to share some exciting feature updates made to help improve schedule management and visibility for providers in both the mobile app and on the web. We have added new shortcuts to help you submit schedule change requests much earlier, and not during check-in, to help avoid last-minute requests that do not allow for…
Due to new cellular phone carrier limitations, Field Nation can no longer support any work order notifications sent via SMS text messages. You will continue to receive push notifications through the mobile app for updates related to your currently assigned work, such as pay/schedule changes and work order messages, as well…
In May, we began rolling out dedicated Parts Usage features (see previous post: Parts Logistics Updates) to bring more parts information together in one place, rather than being scattered across the work order. We're continuing the work to make parts pick up and return requirements more consistent and easier to see so…
📊 With the intro of the PSS, now every check in will impact your Timeliness Score. What does this mean? ✅ Your Timeliness Score used to only take into account check ins through work orders with a Hard Start schedule. Now, you'll get a bump to your score for being on time, every time. 📚 Check out this article to learn more…
As you may have seen yesterday 6/10/26, Field Nation experienced a platform outage from approximately 2:00 to 6:00 PM CT, that impacted some primary work order actions. We sincerely apologize for the disruption and appreciate your patience! If you were assigned to work orders scheduled during this time, here’s what you can…
We know that when you encounter an issue, the difference between getting an answer in seconds vs minutes is critical. That’s why we are excited to announce the launch of our Support Chat to the Field Nation mobile app & web experience! Without leaving your workflow, the chat agent can quickly determine the scope of your…
We want to give you a heads-up about a change we recently made to how buyers see provider reputation. Buyers on Field Nation will now be able to see your usual marketplace PSS - and if you’ve completed at least 5 work orders in the last 2 years for them - their own "My Company PSS" with you. The "My Company PSS" is a…
Hi there, As we mentioned in some previous posts over the past two weeks, some of you have experienced disruptions while using Field Nation, and we want to give you a clear explanation. What happened: We’re in the process of upgrading our infrastructure to improve resiliency and reliability. After the upgrade started, we…
Starting this week, you may notice the way work order parts logistics and details are displayed and tracked has changed for some buyers. That’s because some new Parts Logistics features are getting rolled out to a subset of buyers with parts-heavy projects. Here is what you will notice is different within work orders where…
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