We want to give you a heads-up about a change we recently made to how buyers see provider reputation. Buyers on Field Nation will now be able to see your usual marketplace PSS - and if you’ve completed at least 5 work orders in the last 2 years for them - their own "My Company PSS" with you. The "My Company PSS" is a…
We’re making some updates to simplify how providers submit revisit and site status information from site, along with small wording changes to improve clarity when closing out work orders. First, two button names in the web and mobile app will change to better reflect the actions being taken— no functionality has changed.…
Starting this week, you may notice the way work order parts logistics and details are displayed and tracked has changed for some buyers. That’s because some new Parts Logistics features are getting rolled out to a subset of buyers with parts-heavy projects. Here is what you will notice is different within work orders where…
Over the last few weeks, we have released several improvements to the PSS criteria, based directly on your feedback. Please see below for a detailed summary of the improvements: You can no longer lose an ‘On Time’ check-in: This addresses a common use case that impacted multi-visit work orders. You can no longer lose an…
As you may have seen yesterday 4/6/26, Field Nation experienced platform-wide outages for both buyers and providers on from approximately 1:30 PM to 5:00PM CST. We sincerely apologize for the inconvenience this caused. If you were assigned to work that was scheduled during this time, you likely were unable to perform key…
We want to share an important update about Field Nation’s General Liability (GL) insurance policy. Field Nation has maintained the same GL insurance rate at 1.5% per work order for over seven years. During that time, the underlying costs of insurance has increased significantly, with premiums rising more than 3.5x.…
*Update 9/16/2025: Provider Success Score is now visible to ALL buyers! Starting next week, a limited number of Field Nation buyers will gain early access to view your Provider Success Score as part of a beta program. Over the following weeks, they’ll also be able to see your Buyer Satisfaction metrics—the same insights…
📊 With the intro of the PSS, now every check in will impact your Timeliness Score. What does this mean? ✅ Your Timeliness Score used to only take into account check ins through work orders with a Hard Start schedule. Now, you'll get a bump to your score for being on time, every time. 📚 Check out this article to learn more…
The bank Field Nation uses to process on-demand payments through Zelle and ACH has another scheduled maintenance that will impact providers and service companies in Field Nation Pro, as part of the On-Demand Pay feature: [alert callout] Outage Timeframe: Starts Saturday 2/14 at 11:00 PM and ends Sunday 2/15 at 10:30 AM,…
The bank Field Nation uses to process on-demand payments through Zelle has some scheduled maintenance that will impact providers and service companies in Field Nation Pro, as part of the On-Demand Pay feature on both 2/7 & 2/8. [alert callout] Outage Timeframe on 2/7: 9:00 PM - 11:00 PM EST Outage Timeframe on 2/8: 12:00…
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