As you may have seen yesterday 6/10/26, Field Nation experienced a platform outage from approximately 2:00 to 6:00 PM CT, that impacted some primary work order actions. We sincerely apologize for the disruption and appreciate your patience!
If you were assigned to work orders scheduled during this time, here’s what you can do:
To help minimize any potentially incorrect impact to your PSS and its components, please review all of the work orders you interacted with yesterday. You may need to re-submit some of the following actions if they are missing:
- Check-in/out that reflects your time on site yesterday
- Tasks you completed
- Deliverables you collected
- Respond to work order messages from the buyer
- Closeout notes if work is done
- If the work is complete, you may also want to submit for review for final buyer approval after all required fields are completed.
- If you need to edit an existing time log, use the pencil icon and enter your logged hours to make sure they reflect your actual time on site yesterday - you can also cite the platform outage as the ‘edit reason’ when prompted.
Here's how to edit a time log…
Web View:
App View:
What we’re doing:
- All check-ins for work orders that were scheduled during this time will be changed to "On Time", regardless of when they were logged.
- We have a platform status page where users can subscribe to status.fieldnation.com to stay up to date in the event of a platform outage.
- If a work order was cancelled or you were removed from an assignment as a result of this outage, causing an incorrect negative impact to your Backout Score, please open a dispute case for Field Nation to review. Review this post to see how to do that.
We appreciate your understanding and patience and apologize again for the issue. If you have any other questions related to this outage, please reach out to Field Nation support.
