In May, we began rolling out dedicated Parts Usage features (see previous post: Parts Logistics Updates) to bring more parts information together in one place, rather than being scattered across the work order.
We're continuing the work to make parts pick up and return requirements more consistent and easier to see so providers will know the full scope of what they're taking on before requesting work, and buyers and providers will be working off the same information and expectations.
Here's a preview of what we're working on next: buyers will be able to collect some extra details (like RMA, Serial, or Internal Reference numbers) from you when a return is required, right in the same Parts Usage task that's already there:
Instead of digging through emails, notes or external carrier sites if a return is ever in question, the Parts Usage section will keep a clear record of exactly which part you returned, the relevant tracking details, return timing expectations, and shipment tracking status.
We're also looking to bring that same consistency and visibility to acquiring physical return labels and/or other pre-paid return instructions. We're aiming to roll this out in August and will keep you updated as we get closer. If you have any feedback or ideas, please drop them below ⬇️
