Hi there,
As we mentioned in some previous posts over the past two weeks, some of you have experienced disruptions while using Field Nation, and we want to give you a clear explanation.
What happened:
We’re in the process of upgrading our infrastructure to improve resiliency and reliability. After the upgrade started, we encountered some issues that have caused platform outages and service disruptions. We’ve taken action and have new controls in place to prevent this from happening in the future.
We also acknowledge that our status page and outage communication during some of these events weren't as clear as they should have been. That potentially made a frustrating situation worse, and we're addressing it directly.
What we’re doing:
We’ve made immediate changes to how we’ll manage the infrastructure work and status communications going forward.
- Additional technical controls: The process gap that contributed to the recent outages has been closed with a hard technical block, so it is no longer possible for code changes to interfere with an active infrastructure migration.
- Shifting updates to weekends: Infrastructure changes that carry any risk of customer impact will now happen on weekends, when there’s less traffic on the platform.
- Better outage communications: We are revising our internal and external notification process so that when issues do occur, you receive accurate updates in real-time through our status page, in-platform messaging, and other places like here in Community.
- More controls: While the infrastructure work is ongoing, we have new technical safeguards and process controls in place to minimize the impact on your business.
What you can do:
At this time, no action is required on your part but we strongly recommend the following steps:
- Visit status.fieldnation.com and subscribe to outage notifications to stay informed about platform incidents.
- Subscribe to follow this Platform News page for additional updates through Community.
- If you experience any technical issues while using Field Nation please contact support right away to let us know.
We know that platform reliability isn't just a technical matter and any downtime has a real impact. We don't take that lightly. We sincerely apologize for the inconvenience and appreciate your continued patience and partnership.
Thank you,
The Field Nation Team
