As you may have seen yesterday 4/6/26, Field Nation experienced platform-wide outages for both buyers and providers on from approximately 1:30 PM to 5:00PM CST. We sincerely apologize for the inconvenience this caused.
If you were assigned to work that was scheduled during this time, you likely were unable to perform key work order actions such as: confirming, marking ‘on my way’, checking in, checking out, completing tasks, entering close out notes, writing work order messages, uploading deliverables or submitting work for final review/approval.
If you were assigned to work orders scheduled during this time, here’s what you can do:
Wherever applicable, open the impacted work orders to complete any actions that may be missing from 4/6, such as:
- Marking off tasks you completed
- Uploading deliverables you've collected
- Responding to work order messages from the buyer
- Ensuring close out notes are entered if work is done
- If you went to site, ensure there is a check in and check out logged - you can use the pencil icon within your time log to make sure your our actual on site hours are correctly captured - you can also cite the platform outage as the ‘edit reason’ when prompted.
Here's how to edit a time log…
Web View:
App View:
Once all missing work order actions have been checked, if the work is complete, you may also want to submit for final buyer review/approval.
What we’re doing:
- All check-ins for work orders that were scheduled during this time will be changed to On Time, regardless of when they were logged.
- The Field Nation team has conducted a thorough post-mortem to reduce the likelihood of events like this in the future, and to alert users quickly.
- We have a platform status page. Users can subscribe to status.fieldnation.com to stay up to date in the event of a platform outage.
Note: If a work order was cancelled or you were removed from the assignment as a result of this outage, causing an incorrect negative impact to your Backout Score, please open a dispute case for Field Nation to review. Review this post to see how to do that.
We appreciate your understanding and patience and apologize again for the issue. If you have any other questions related to this outage, please reach out to Field Nation support.
