We are excited to announce the launch of our upgraded Support Chat to the Field Nation web experience! Using enhanced adaptability, this new chat experience will make it faster and easier to get help on Field Nation.
Chat support is now accessible from any page in the web version of the platform by clicking the ? > Chat with Support. Get answers and guidance in real time without leaving your workflow!
We also re-organized the resources that used to live under Help & Support in your web profile menu are now available from the ? icon too - here is what these changes look like:
Chat is best utilized for technical or “how to” related questions. If you are having an issue with a buyer (re: payment dispute or approval assistance) reporting a problem in the work order is still the best option.
Here are some example questions/scenarios that our Chat Support Agents are great at answering:
- “Where can I see the Payment Terms of a work order?”
- “How do I upgrade to Provider Pro?”
- “Where can I go to change my Payment Method?”
🚨 UPDATE 4/9/26: To give users the fastest support possible, we have replaced the ‘Create Case’ functionality on the Support Cases page of the web experience only with a "Chat with Support" option, as shown:
Please note: if opening a case is necessary, the Virtual or Live Support Chat agent will create one for you, and it will be visible on your Support Cases page as normal. This change does not impact your ability to create a case within the mobile app, the work order ‘Report Problem’ case creation functionality, or your ability to view & respond to cases from your Support Cases page.
