Daniel Bertrand
Nanoose Bay, British Columbia, Canada
*Edited for Community Guidelines*
Professional Summary
Experienced UNIX System Administrator with a strong background in managing UNIX and Windows server infrastructure, including mail, DNS, and load-balanced web servers. Proven track record in enhancing security and operational efficiency at high-security colocation sites and supporting seamless server migrations. Skilled in optimizing system performance and automating processes to improve IT operations, aiming to leverage expertise to drive success in UNIX-focused roles.
Work Experience
Eagle One Tech Services Jan 2014 - Present
Owner-Operator Calgary, Alberta, Canada
Achievements:
• Established a reputable brand through exceptional service and word-of-mouth referrals.
• Promoted sustainability by implementing energy-efficient smart home solutions.
◦ Founded and operated a successful smart technology installation business, serving over 400 residential and commercial properties in Calgary.
◦ Installed and configured home automation systems, including smart thermostats, lighting, security cameras, and networking solutions, tailoring installations to client needs.
◦ Managed multiple projects, streamlining processes to enhance efficiency and meet client deadlines.
◦ Built client relationships through consultations, follow-up support, and education on energy-efficient technologies.
◦ Promoted services via social media, local partnerships, and community events, driving referrals and repeat business.
MEG Energy Jan 2009 - Aug 2012
IT Support Specialist (Contract) Calgary, Alberta, Canada
Achievements:
• Improved IT support ticket response times through efficient troubleshooting protocols.
• Enhanced IT infrastructure at Christina Lake, boosting operational efficiency.
◦ Administered Active Directory, managing user accounts, groups, and permissions to ensure secure access.
◦ Provided first- and second-level support for Windows desktops, resolving hardware/software issues to minimize downtime.
◦ Delivered on-site IT support at the Christina Lake SAGD facility, collaborating with engineers and camp staff for up to two months at a time.
◦ Documented technical issues, solutions, and procedures, enhancing the IT knowledge base.
Symantec Feb 2004 - Aug 2005
Vulnerability Analyst Calgary, Alberta, Canada
• Conducted vulnerability assessments, analyzing and documenting software and network risks for Symantec’s products and client environments.
• Collaborated with developers and IT teams to mitigate security threats, strengthening defenses against potential exploits.
• Leveraged expertise in server management and network security to enhance Symantec’s security posture.
Symantec Oct 2003 - Aug 2004
UNIX System Administrator Calgary, Alberta, Canada
• Supported the migration of UNIX and Windows servers (web, mail, DNS) into Symantec’s IT environment, ensuring alignment with security protocols.
• Documented system configurations, workflows, and security procedures, creating guides for ongoing maintenance.
• Ensured seamless integration and operational continuity during the acquisition transition.
SecurityFocus Dec 1999 - Aug 2005
UNIX System Administrator/IT Specialist Calgary, Alberta, Canada
• Designed and managed UNIX and Windows server infrastructure, including mail, DNS, SSH bastion hosts, and load-balanced web servers.
• Administered Active Directory and Windows-based mail servers, ensuring secure and reliable operations.
• Led 24/7 IT support for a high-security colocation site, supporting ~70 employees.
• Documented configurations and workflows, maintaining comprehensive operational records.
Education
Vanier College, Montreal, Québec, Canada
Diploma of College Studies (DEC), Pure and Applied Science
• Coursework: mathematics, physics, chemistry, biology, humanities, language courses
