Key points
- All impacted providers have already been contacted directly.
- The Field Nation platform was not accessed.
On August 26, 2025, we were notified of a vendor data breach involving Drift (a Salesloft product), a third-party platform previously integrated with our Salesforce environment. We take the protection of our buyers and providers seriously and want to share what happened, what information was involved, and the steps we’ve taken in response. Salesloft is providing official updates, and we are monitoring and acting on new information.
What happened?
Between August 8 and August 18, 2025, Drift experienced a security breach during which OAuth credentials used for customer Salesforce integrations were compromised. Those credentials were subsequently used to access the Salesforce instances of multiple Drift customers, including Field Nation.
We were officially notified on August 26, 2025, and took immediate steps to investigate and mitigate any impact on our customers’ data.
What information was involved?
Based on our investigation, the information that may have been accessed from Field Nation’s Salesforce environment includes:
- Names and email addresses
- Past conversations providers had with our support teams - case information, including notes and dialogue
- For service companies, their EIN (Employer Identification Number)
What was NOT accessed:
- Passwords or credentials
- Bank or payment information
- Work order or job history
- Social Security numbers or individual tax information
Please note that the access was limited to a subset of our providers. We have reached out to all providers who have been affected directly.
Our response actions to date:
- All integrations with Drift to Field Nation systems have been disabled.
- Actively monitoring official updates that Salesoft is providing and acting on new information.
- Partnered with Salesforce and Salesloft to investigate the scope of the incident and the specific impacts to Field Nation marketplace providers and buyers.
- Conducting a full audit of third-party integrations and implementing additional security measures to strengthen system protections.
If you have questions or need to report unusual activity, please contact our support team at 1-877-573-4353 ext. 1 or open a case.
We understand that the confidentiality and integrity of your data are vital. We remain fully committed to protecting your information and deeply regret any concern or inconvenience this may cause.
