Every couple of months, we shine a spotlight on providers who not only deliver outstanding work, but also help strengthen this Community by generously sharing their knowledge, experience, and support.
We’re excited to feature @Eric Lorenz as our first Community Spotlight of 2026. If you spend any time here, chances are you’ve come across Eric’s thoughtful contributions — from words of encouragement and practical tips for new providers to candid insights and best practices from running an established business in the industry.
We recently connected with Eric to learn more about his background, interests, and the lessons he’s gained along the way.
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Q:Â How long have you been working in the IT field service industry?
A: I have been a self-employed entrepreneur in one form or another since 1998. While I've been interested in computers since I saw my first TRS-80 in 5th grade, I began doing IT Field Service work in 2012 in the Chicagoland area when I started using the Field Solutions platform. I came over to Field Nation when they acquired Field Solutions in 2015. Since then, through my company, Mesa Technology Solutions/MesaTech I have continued to serve MSP's and other IT service firms via Platform and direct relationships. About 18 mos ago, my wife accepted a new position in Wichita KS, and I have been re-establishing the business here.
Q: What types of work do you do on Field Nation, and what kinds of projects do you enjoy the most?
A: These days, the bulk of the work I do tends to center around network-related jobs- new circuit turnups and cutovers, Network troubleshooting, and break-fix work. I also enjoy short-term project work (although we don't see as much of that anymore). I really enjoy the variety- because of where we're located in Kansas, I cover a *vast* area, especially to the West, almost to Colorado.
One day I might be troubleshooting a store network, then bringing up a new circuit in a small town Post Office, then another day out on a Wind or Solar Farm Control center installing new APs, or decommissioning a network from a construction site, or in a corporate office installing a new workstation or printer.
Q: What's one piece of advice you'd give to other providers on how to be successful?
A: Be serious about your business- because you are a business! Treat what you do as more than just a "side gig". Register a trade name, get a business checking account, and a sales tax account (if necessary). Get business insurance and use a basic accounting package to track your finances. Being an IT Field Engineer can be a lucrative and rewarding career- I wish I had gotten into it sooner than I did.
Another good idea- seek out professional networking opportunities and associations. One organization that has been rewarding for me is NSITSP- the National Society of IT Service Providers. While it is currently oriented more towards MSPs, they want to represent *all* facets of the IT Service industry. They can only do that if they hear from us and we get involved!
